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Claim Technology - Management Operations - Director

Company: Travelers
Location: Charleston
Posted on: June 23, 2022

Job Description:

**Who Are We?**Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.**Job Category**Technology**Compensation Overview**The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.**Salary Range**$111,200.00 - $183,500.00**Target Openings**1**What Is the Opportunity?**The Management Operations - Director position will provide transparency to the Claim Technology organization enabling actionable, effective, data driven decision making that drives our ability to execute on our strategic objectives and business commitments, and mature/evolve business processes. Will provide the oversight and leadership necessary to ensure Claim Technology has well defined and articulated management practices and reporting that are aligned to and support line-of-business and enterprise commitments; proper operational controls; and administrative & reporting procedures in place to effectively grow and manage the organization.This position may be based 100% remotely or in one of our offices. #LI-Remote #LI-Hybrid**Primary Job Duties & Responsibilities**+ Supports and assists Agile Coaches, Value Stream Leads and Circle Leads in the maturation and evolution of operational and Agile practices enabling LOB and enterprise outcomes+ Drives identification and escalation of continuous improvement opportunities thru data-driven insights and reporting+ Leads internal audit and compliance related activities ensuring effectiveness of software delivery practices and processes+ Drives activities to develop and manage organizational operating plans and management reporting+ Drives evolution of metrics and reporting enabling delivery health+ Enables operational effectiveness through broad and localized communications and efficient management practices+ Advocates the use of technology to develop and/or redesign the organization's processes.+ Has awareness of Enterprise strategies and impact on the line of business or functional area of responsibility.+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements**Minimum Qualifications**+ High School diploma or equivalent required.+ 5 years of technology or business related experience required.**Education, Work Experience, & Knowledge**+ Bachelor's degree in a related field preferred.+ 7 years of technology or business related experience preferred.+ 2 years of experience managing others preferred.**Licensing or Certificates**+ Depend on the specific role but some examples may include;+ ITIL+ Kanban/Agile/SAFe**Job Specific Technical Skills & Competencies**Technical Knowledge:+ Has a solid working knowledge of capabilities and direction of technology.+ Has knowledge of and experience with evolving software delivery lifecycles and program management techniques+ Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unitBusiness Knowledge & Partnership:+ Creates an atmosphere where business partner's issues are dealt with professionally and in a timely manner.+ Suggests solutions that make sense and are in line with future technology direction.+ Communicates openly and effectively in a manner consistent with the audience.+ Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others.Problem Solving & Decision Making:+ Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions.+ Breaks a problem down to manageable pieces and implements effective, timely solutions.+ Is very good at identifying the problem versus the symptom.+ Deals increasingly with problems that require involvement of others to solve.+ Has the ability to reach sound decisions quickly.+ Carefully evaluates alternative risks and solutions before taking action.+ Optimizes the use of all available resources.Team Orientation:+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.+ Balances team and individual responsibilities.+ Exhibits objectivity and openness to others' views.+ Gives and welcomes feedback.+ Puts success of team above own interest.Leadership:+ Manages functional objectives and priorities supporting multiple assigned business units.+ Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.+ Results are reviewed with next level manager for clarification according to predefined objectives.Planning and Project Management:+ Develops operational plans and provide task resource estimation planning.+ Proposes action plans that are timely, realistic and positive.+ Sets appropriate goals for the area and monitors progress against the plan.+ Delegates to maximize organizational effectiveness.+ Knowledge of Agile methodology and ability to apply them to projects. In the Agile environment the director level typically performs as an experienced Scrum Master or Kanban Master.Financial Awareness:+ Knowledgeable of project and Agile cost accounting methodologies and processes+ Contributes to development of an overall divisional budget.+ Demonstrates sound cost-effectiveness.+ Responsible for important and confidential information.Human Resource Management:+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.+ Able to identify the talents and strengths of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.**Environmental / Work Schedules / Other**+ Travel Requirements: Travel Occasionally**Employment Practices**Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers, Charleston , Claim Technology - Management Operations - Director, Executive , Charleston, West Virginia

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