Program Manager - Strategic Client Services Directors

Company: Oracle
Location: Charleston
Posted on: June 18, 2022

Job Description:

**Job Description**

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 170851 in the subject line of the email.

**Responsibilities**

**About the Role**

+ You will report to the ACS Delivery PMO Director and be responsible for delivering end-to-end change programs to refine and enhance the Strategic Client Services Director function across Oracle.

+ You will work closely with SMEs and colleagues from other key departments within Oracle, including but not limited to Oracle University, Support, Go-To-Market, and Operations. You will focus on enabling the people side of change, including changes to business processes, use of systems and technology, job roles and organization structures. Through carefully planning, communicating, managing and controlling the delivery of change projects and programs into the business, you will ensure that changes are sustained to ensure the successful engagement of the Strategic Client Services Directors with their assigned Clients.

+ You will focus on identifying what we aren't thinking about - streamlined processes, new assets, new approaches to delivery, and new measures for the Strategic Client Services Directors. Your innovations should trickle into the rest of the ACS Delivery Organization and improve the processes and delivery approaches developed by other parts of the PMO.

+ You will display a high level of critical thinking in bringing successful resolution to high-impact, complex, and cross-functional problems.

+ You will apply a structured methodology and lead change management activities across XLOB teams to create a strategy to support adopting the changes required by a project or initiative.

+ You should be comfortable working with a global team and be capable of pulling together XLOB teams and managing without direct authority.

+ You will build and execute plans that maximize the adoption of processes and tools, and their usage and minimize resistance. You should be able to assess the impact of the changes you are implementing and understand the impact of the change by engaging key stakeholders globally.

+ You will work globally with key stakeholders and Oracle senior leadership to drive faster adoption and must be comfortable presenting key messages to senior management while having a good eye for details.

+ You will be an effective multi-tasker capable of operating in a dynamic environment, highly organized, detail-oriented, and aware of the broader organizational needs and objectives.

+ You must be an effective communicator capable of articulating program activities frequently and effectively to staff and executive levels.

+ You will support the design, development, delivery and management of communications and relevant training programs.

**Skills & Experience**

You will have

+ A solid technical background and understanding of delivery approaches and needs of Executive level relationships

+ Demonstrable experience in managing change across multiple Lines of Business

+ A methodical approach to your work and projects and be able to demonstrate experience leading projects.

+ Experience and knowledge of project management principles, methodologies and tools

+ Exceptional communication skills, both written and verbal

+ Excellent active listening skills

+ Ability to identify, communicate and set clear objectives in ambiguous situations

+ Ability to articulate messages to a variety of audiences

+ Ability to establish and maintain strong relationships

+ Ability to influence others and move toward a shared vision or goal

+ Flexible, adaptable, resilient and tenacious.

+ Forward-looking with a holistic approach

+ Organized with a natural inclination for planning strategy and tactics

+ Problem-solving and root cause identification skills

+ Able to work effectively at all levels in an organization

+ Must be a team player and able to work collaboratively with and through others

+ Acute business acumen and understanding of organizational issues and challenges

+ Familiarity with project management approaches, tools and phases of the project lifecycle

+ PMP or PRINCE2 certifications preferred

**YEAR ONE CRITICAL SUCCESS FACTORS**

+ Refine and communicate the vision and strategy for Strategic Client Services Directors with a view to continuous improvement and success; Articulate the value of the Strategic Client Services Directors and enable their successful management of Oracle services

+ Develop strong, collaborative relationships with internal Oracle resources in Operations, Engineering, Sales, Marketing, and Services.

+ Be recognized as a leader and establish trusted relationships.

+ Ideate and implement innovations to overcome obstacles to client success.

+ Connect with our people and develop an engaged organization committed to our vision and goals.

**PREFERRED SKILLS & EXPERIENCE**

This individual will have experience in executive consulting roles and understand how large scale technology services delivery works. Ideally, they will be creative in their approach and willing to change the status quo incrementally with a broad longer-term goal in mind.

They will

+ Have a passion for building consultative relationships regarding business challenges and opportunities and have significant experience in supporting transformation in a business.

+ Instinctively look to resolve challenges and engage senior stakeholders to help implement those solutions

+ Possess excellent communication and cross-functional teamwork skills.

+ Be able to handle challenging meetings with internal and external executives.

+ Be able to talk about what should be done and be comfortable doing what needs to be done - defining processes, building tools & templates.

+ Have executive presence with technical aptitude and business acumen.

+ Be a highly collaborative individual who can navigate different personalities, work well in teams and with a strong focus on ownership and execution.

+ Be someone with the appropriate level of drive and "toughness" to effectively manage in a fast-paced and ambiguous environment, ensuring results and deadlines are achieved.

+ Possess a strong balance of strategic and tactical skills, with a high intellectual agility and capacity for original thought

+ Focus on actions and outcomes with a desire to overachieve.

**About Us**

The ACS Delivery Program Management Office supports the evolution of the ACS Delivery Organization through a broad set of change programs. High-level objectives are

- Drive Key Initiatives/projects aligned to ACS Strategic Objectives and Goals

- Provide ACS Delivery Teams with a defined set of delivery methodology, processes, tools and best practices

- Coordinate with Regional Stakeholders to support and roll out Initiatives

- Manage and own communication to Delivery Community

- Engage various Operations teams for Service Enablement, Compliance, Metrics and Reporting

- Focused support for Strategic and tactical Initiatives

The PMO is made up of four core pillars covering Service Delivery Excellence, Service Readiness, Situation Management and Delivery Communications & Content.

**About Us**

**Diversity and Inclusion:**

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

**Disclaimer:**

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**

Keywords: Oracle, Charleston , Program Manager - Strategic Client Services Directors, Executive , Charleston, West Virginia