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Table Games Shift Manager, Mardi Gras Casino

Company: Delaware North
Location: Charleston
Posted on: November 22, 2021

Job Description:

The OpportunityDelaware North Gaming is searching for a Table Games Shift Manager to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Table Games Shift Manager, you will oversee and supervise the successful operation of the table games area within Mardi Gras Casino, ensuring maximum game protection while ensuring all rules and regulations are being followed.Responsibilities

  • Manage Table Games team members, including Table Games Pit Boss, Floor and Box Supervisors, and ensure their roles and responsibilities are well understood and they are able to properly perform their duties.
  • Allocate staff to table games and Poker Room, ensuring the integrity of the games and the games are staffed to need.
  • Oversee fills, player ratings, and rundowns.
  • Analyze customer play, cheating, scams, counters, and unusual or suspicious variations of play.
  • Maintain knowledge of all the rules of all table games; review, on a periodic basis, the table games and card games floor layouts and playing rules to determine the need for any changes to increase profit and provide process improvement.
  • Maintain awareness of all pit activity at all times; manage all pit operations on a day-to-day basis.
  • Ensure required equipment is available and functioning properly.
  • Develop and implement pit policies and procedures to improve security, efficiency, asset protection, and guest service.
  • Exercise appropriate judgment and discretion to identify situations that require the attention of the Table Games Manager.
  • Provide daily and monthly reports providing written explanations for unusual table games statistical fluctuations in hold and win percentages and poker rake fluctuations.
  • Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guests goodwill.
  • Build and maintain rapport with casino players with the goals of achieving guest satisfaction at all times.
  • Review technologies and methods to improve departmental efficiency.Qualifications
    • Minimum of five (5) years of gaming industry experience.
    • Minimum of three (3) years of management/supervisory in gaming industry experience required.
    • Thorough knowledge of Table Games Policies and Procedures.
    • Knowledge of and experience with advantage play detection.
    • Basic math and computer skills (MS Office, Word, Excel, Email).
    • Professional attitude and appearance.
    • Strong verbal /written communication and organizational skills.
    • Good leadership abilities.
    • Ability to work weekends, holidays, and evening hours as business demands.
    • Ability to manage stress appropriately and make decisions under pressure.Who We AreAt Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: cage, card, cash, gambling supervisor, gaming service, gaming service supervisor, gaming supervisor, gaming table supervisor, shift, table games

Keywords: Delaware North, Charleston , Table Games Shift Manager, Mardi Gras Casino, Executive , Charleston, West Virginia

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