Sales & Service Technician

Company: Groundworks
Location: Scott Depot
Posted on: February 18, 2026

Job Description:

Job Description Job Description The Sales & Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Sales & Service Technician supports our customers with additional solutions options and needs. Duties and Responsibilities Execute appointments scheduled with customers Travel to customers' home based on assigned appointments Build long-term relationships with customers and professionally represent the company Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures Perform annual customer maintenance visits, examining work previously completed Perform reactive service appointments, diagnose, and fix any issues Install additional products purchased by the customer as necessary Adhere to safety regulations and procedures when carrying out responsibilities Examine solutions installed by the company and determine potential warranty or non-warranty work Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required It is an essential function of this job that the employee regularly and reliably reports to work on time each working day. Other duties as assigned Qualifications 1 or more years of proven sales experience preferred but not required Construction/Home Improvement experience preferred Proven customer relations experience preferred High school diploma or GED or equivalent experience A valid, non-restrictive Driver's License is required Working Conditions The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads. The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs. The employee must have excellent stamina. Seeing with the ability to read reports, data, statistics and information on computer screens are required. Company Description Our Tribe As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference. Our strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before. Today, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home. Company Description Our Tribe\r\n\r\nAs the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference.\r\n\r\nOur strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before.\r\n\r\nToday, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home.

Keywords: Groundworks, Charleston , Sales & Service Technician, Construction , Scott Depot, West Virginia